Your property is our number one priority.
Cortes Management Group’s number one priority is property management. We do not overload our Property Managers, which means we have more time to take your calls, answer your queries, and manage your property and tenants.
- Phone calls are answered within the office, and any missed calls are responded to within 3 hours.
- All emails are responded to within 24 hours.
- All inspection reports are sent out within 72 hours.
- If an issue with the property arises, you are called first with suggestions.
- All maintenance is approved by you.
- We tailor a property management experience to your needs.
All our procedures are client focused.
We have a range of client focused procedures for our staff to follow, and we believe its very important for all our staff to be properly trained and understand the legal framework of property management, and our clients expectations.
- Accountability is very important to us at Cortes Management Group.
- We have weekly meetings with all directors to ensure nothing gets forgotten or left behind.
Our in-house handyman helps minimise your expenses.
Our in-house handyman is always available for minor repairs to your property. This means property maintenance will not cost you an arm and a leg, and assists in maximising your return on investment.
All maintenance or repair quotes are sent to you for authorisation, and no work is done without your approval. This means there are no hidden or unexpected expenses.
You have access to our Account Manager & Director.
Having access to management is important. We make sure your property management experience is positive, honest and reliable.
Our 25+ years of experience Trust Account Manager is readily available to assist. This can be a major benefit, especially around tax time when your tax agent has queries, or requires clarification.
Cristian Cortes, our Director / Principal is very hands-on in managing all aspects of the company. He is available to all our clients if you need help or require real estate advice.